Payments

Overview

1. Purchase Order - When a customer places an order on DSTNC, a purchase order (PO) will be issued against that order. The PO # is a unique identifier for all orders issued through the DSTNC platform and will appear both on the brand portal next to each order, and on the packing slip. If your brand is integrated through one of the supported e-commerce platforms, then the PO # will also appear on the 'notes' section of each order on your e-commerce platform dashboard.

2. Invoice - After an order is shipped and the tracking number is scanned with the carrier, an Invoice will be generated automatically corresponding to the respective PO. You can keep track of your invoices under the 'Payments' tab in your Brand Portal.

3. Payment - Payments are processed within 30 days after an invoice is issued. You can view your paid invoices by scrolling to the 'Completed Payments' section under the 'Payments' tab in your Brand Portal.

4. Refunds - If an order is cancelled, the corresponding invoice will be cancelled as well. If the Invoice has not been paid, it will remove it from the brand's account. If the invoice has been paid, it will create a negative balance in DSTNC against the brand's account.

Supported Countries

Stripe is currently available in the following countries:

If your country is not supported by Stripe, we can also process payments via PayPal or Wise.

Connect to Stripe

As part of your onboarding, you will receive an invitation email to connect your Stripe account. If you already have a Stripe account, you will just need to sign in and accept the invitation. If you don't have a Stripe account, you will be asked to enter your company and bank details.se

Getting Paid

Every time you mark an order as 'shipped' an invoice for the shipped product(s) will be created automatically. In order to trigger an invoice, a valid tracking number must be added to the shipment.

How often you get paid

After the invoice is created, payment will be settled in your Stripe account within 30 days. This is also the timeframe the customer is able to submit a return.

Payments are submitted daily. Each payment may include more than one invoice.

View Invoices

After a product is shipped, an invoice is automatically created. You can keep track of your invoices under the 'Payments' tab in your Brand Portal.

View Paid Invoices

You can view your paid invoices by scrolling to the 'Completed Payments' section under the 'Payments' tab in your Brand Portal.

Each paid invoice is associated with a 'Payment Reference'. You can view the payment associated with a specific invoice, by clicking on the payment reference number below the invoice amount.

Each paid invoice is assigned a status that shows its current state:

• Canceled - The invoice has been canceled.

• Error - There was a problem sending a payment.

• Pending - The invoice has been processed, and payment is pending.

• Completed - The invoice has been paid, and you should see the payout on the 'transfers' tab

Export Unpaid Invoices

You can export your open invoices by scrolling to the bottom of the list and clicking 'Export'.

Export Paid Invoices

These are the invoices that have had payments created against them. You can export your paid invoices by 'Order #' or 'SKU' by clicking on the export buttons. This will generate a CSV report that you can download.

View Payments

You can view your payments under the 'Payments' tab by scrolling to the 'Completed Payments' section and clicking on 'Transfers'. This is where you can view, sort, and filter between your paid 'Invoices' and payment 'Transfers'. Each payment may batch together one or more invoices.

View a specific payment

You can find the details of a specific payment in the following ways:

• In the paid Invoices table, click the payment reference number under the total amount.

• In the Transfers table, click the purchase order number.

The Overview section shows the following information about the payout:

• the total amount of the payout

• the payout status

• the bank account that the payout is transferred to

• the transfer reference number

• a breakdown of the charges, refunds, adjustments, and reserves

The Transactions section shows the details of each transaction included in the payout.

For more information about the status of a specific payout, you can reach out to the bank connected to your Stripe account and provide them with the payout's transfer reference number.

Export Payments

The total fees for each payout and pending transaction are displayed in the Transfers table. You can export your transactions to a CSV file.

Steps:

1. From your Brand Portal admin, go to the Payments tab.

2. Scroll down to the paid Invoices section and select Transfers.

3. Click Export.