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  • Returns
    • Page 1
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  • Return Flow
  • Refunds

Returns

This guide will provide you with an overview of the return process at DSTNC. It covers every step from the initiation of an order to the point when the return is fully processed by the Brand.

Return Flow

  1. The customer initiates a return on DSTNC, utilizing the pre-paid return label to either arrange a pick-up with the carrier or drop the parcel at a designated drop-off location.

  2. DSTNC receives the return in its facility and starts the inspection of the returned items.

  3. The return is approved and a refund is issued to the customer.

  4. Brand receives return notification from DSTNC.

  5. DSTNC stocks the item in Brands' stock.

  6. A credit invoice is issued against the Purchase Order for this item.

Refunds

When a return is approved and restocked. DSTNC will issue a refund to the customer. Once a refund is issued the invoice will be cancelled.

If the invoice has been paid, then the Stripe payment will be reversed. If there's not enough balance on Stripe to reverse the payment, it will create a negative balance in DSTNC against the brand's account.

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Last updated 1 year ago